Acknowledge the Other Side
It is essential to see a situation from the other person’s point of view. As you prepare for a meeting, consider what questions and concerns the other person may have and think about how you might respond.
When you “put yourself in the other person’s shoes,” you may find that you’re able to stay more focused, be calmer, and be more respectful. It could mean a better meeting and better results for you and whoever you are speaking with.
Make a Specific Request
Having a specific request helps resolve a problem. Your request should be concrete, specific, and achievable. For example, “Could we arrange transportation for Billy to the swimming pool on Wednesday?”
Suggesting a way to solve a problem is the beginning of working toward an agreement. Remember to say it as a suggestion and not a demand. This will keep the conversation open and help you find common ground that leads to a solution that can work for everyone.
Offer an Alternative Solution (if needed)
Once you offer a solution, you may find that the other person has limited ability to carry it out. Be willing to offer alternatives that address the limitations or concerns. Offering an alternative can overcome obstacles and get you closer to your goal.
Let’s face it. Some interactions are more difficult than others. It may not be easy to find a solution for every situation. But keep trying. Listen to the other person and explore the alternatives together. Be willing to accept a solution, even if it wasn’t something you suggested. If the solution you reach helps, then it’s worth a try.
To be effective, we need to use all the problem solving skills:
- Acknowledge the Other Side
- Make a Specific Request
- Offer an Alternative Solution (if needed)
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