People are more likely to listen when you communicate respectfully. As an healthy communicator, make sure you are aware of the following things when speaking with others:
Use a neutral tone of voice
Speaking in a neutral tone is like holding the hand rail when you’re going up the stairs. You do it to keep from tripping and falling. When you’re angry or frustrated, using a calm voice can help keep you from saying things you’ll regret later. You’ll be doing your part to keep the conversation moving in a positive direction. Also, it’s more likely the person you’re talking with will hear what you’re saying.
Use Neutral Words
Avoid absolutes such as “always,” “never,” or “forever.” These words put others on the defensive.
Use “I” Statements
The word “you” can sound as if you are accusing or blaming the other person for the problem. Instead, use “I” to explain how you feel or what you think. This presents the information in a neutral, factual way. For example:
“I feel like the situation is getting worse” versus “You are making the situation worse because you keep complaining.”
“I think Sue may have difficulty accepting that type of feedback” versus “You are giving Sue the wrong type of feedback.”
Don't Interrupt
Nothing distances someone faster than interrupting. Your ideas will be better received if you let the other person finish their thought.
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